Tourism is an important component of the economic and social life of a country.
The importance of the role of tourism in the national economy is given by the complexity of this phenomenon, the scope of activities necessary for its emergence, maintenance and development.
Tourism plays an important role on the human level too, due to its positive effects for the tourists and also for the population of the host countries. For tourist, the tourism means creating conditions and opportunities for rest, relaxation, culture or getting in touch with other people, and for the local people tourism is a mean of raising the standards of living, improving the living conditions.
By its nature, the tourism represents an economic activity located at the crossroads of other branches.
In this tourism universe, the power of the consumer does not cease to exist, that is why the quality is one of the first requirements as customer or tourist satisfaction is greatly dependent on the quality of the services.
In order to enter into the international tourism competition is needed the modernization, recovery and development of the Romanian tourism and creation of modern and competitive tourism products on the tourism market.