In the world of business, it is said that "if a certain process or phenomenon can not be measured, then it can not be driven." An efficient management, in order to make timely decisions, needs significant measurements of all processes running within the organization. Just that way the negative deviations from what is considered a natural course of business can be quickly corrected. Moreover, the relevant measurements will give the manager not only a picture of the company's performance, but also an explanation of this performance. The present paper proposes a series of performance indicators that can be used in the hospitality industry for a complex foundation of managerial processes.