ASPECTS OF QUALITY MANAGEMENT IN THE ROMANIAN SECONDARY EDUCATION
Autor (i): Cornelia Stan; Elena Loredana Comănescu
Cuvinte cheie: total quality management (TQM), education, compatibility, education challenges, continuous
improvement, quality culture
Abstract:
Quality education represents a major concern in many societies around the world. In a highly competitive educational sector, the success of academic institutions depends on the quality of education. People in the field of education, policy makers, and researchers express their sincere interest in total quality management (TQM), being recognized as an effective management philosophy for continuous improvement, customer satisfaction and organizational excellence. Since this concept was initially developed in the production sector, there is a great deal of suspicion if this philosophy is applicable in education. In this respect, the main objective of this article is to investigate the compatibility of TQM with education. At the same time, this article will try to identify the main challenges in implementing TQM in education. It is assumed that this article could draw a significant conclusion about the applicability of TQM in education and raise awareness of those challenges that could create obstacles to the implementation of TQM in education.
Quality education represents a major concern in many societies around the world. In a highly competitive educational sector, the success of academic institutions depends on the quality of education. People in the field of education, policy makers, and researchers express their sincere interest in total quality management (TQM), being recognized as an effective management philosophy for continuous improvement, customer satisfaction and organizational excellence. Since this concept was initially developed in the production sector, there is a great deal of suspicion if this philosophy is applicable in education. In this respect, the main objective of this article is to investigate the compatibility of TQM with education. At the same time, this article will try to identify the main challenges in implementing TQM in education. It is assumed that this article could draw a significant conclusion about the applicability of TQM in education and raise awareness of those challenges that could create obstacles to the implementation of TQM in education.
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